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User Guide


Samsung Dive

If you’ve ever lost your phone, you’ll know it can be very frustrating.
As smart phones like Samsung Wave become ever more sophisticated, we can store more personal information on them, and the loss of your phone can be far more than an inconvenience.
The Samsung Dive service will help your peace of mind by being able to see where you used it, and if you have lost it you can wipe your personal information.
You won’t be able to take advantage of this service if you haven’t registered or activated the service. Registering for, and activating the service is as simple as following the steps below.

STEP 01 : Sign into a Samsung Account from your Phone

To take advantage of Samsung Dive, you’ll need to have your phone and a Samsung account. To sign in, follow the instructions below.

Samsung Wave S8500

  • From the Home Screen, tap the "My Accounts" option
  • Select the "Samsung" account option
  • If you already have a Samsung account, simply enter your email address and password
  • If you don’t have an Account, select the "Join Now" option and follow the simple instructions
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STEP 02 : Turning on the Mobile Tracker service on your phone

The Samsung Mobile Tracker service will allow you to lock, wipe or see the location of your phone. If you want to take advantage of this service, is essential
that you enable the mobile Tracker by following these simple steps.

Samsung Wave S8500

  • From the Home Screen, tap the "Settings" icon
  • Scroll down and select the "Security" option
  • Tap the button adjacent to the "Mobile Tracker" option
  • You will be asked to enter your phone’s password – if you do not already have a password, your Wave will guide you to set one up
  • You will then be asked for contact details – if you lose your phone, this is where the notification messages will be sent
  • From the Home Screen, tap the "Settings" icon
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STEP 03 : Using the Samsung Dive Mobile Tracker Service on the Web

Mobile Tracker is a Samsung security assistant designed to help you when you have lost your phone. It will allow you to:

  • Receive notification when the SIM card in the phone is changed
  • Remotely lock your phone
  • Remotely wipe your phone
  • Receive the location of your phone*

Locking your Phone

When your device is lost you can lock your device via Samsung Dive. To do this, you'll need to have enabled Mobile Tracker and signed in to your Samsung account. In addition, you will have to verify the phone number of your device. A locked device can be unlocked with the phone password.

To lock your phone, follow these steps:

  • Log into Samsung Dive using your Samsung Account password
  • Select "Mobile Tracker"
  • Select "Remote Lock"
  • Select the device you want to lock
  • Select the "Send Lock" command and enter your Samsung Account password
  • Your lock command may take time depending on your Network

Remotely Wiping your Phone

You can also remotely wipe your phone. You should be cautious in using this element of the service, as once this command is actioned, you CANNOT restore your data.

To wipe your phone, follow these steps:

  • Log into Samsung Dive using your Samsung Account password
  • Select "Mobile Tracker"
  • Select "Remote Wipe"
  • Select the device you want to wipe
  • Select the "Send Wipe" command and enter your Samsung Account password
  • Your wipe command may take time depending on your Network

Getting the location of your Phone
(For legal reasons, this may not be available in some countries.)

When your device is lost you can locate your device via Samsung Dive. To do this, you'll need to have enabled Mobile Tracker and signed in to your Samsung account. In addition, you will have to verify the phone number of your device.

To locate your device in Samsung Dive:

  • Log into Samsung Dive using your Samsung Account password
  • Select "Mobile Tracker"
  • Select "Location Information"
  • Select the device you want to locate
  • Select the "Update Location" command and enter your Samsung Account password
  • Your Update Location command may take time depending on your Network

* Available in limited numbers of countries


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